< Back to Portfolio Time to read: 2 minutes Info architecture Content design Tech writing Client: Wayfair Industries: Tech, eCommerce Collaborators: Product Managers Tools: Google Docs, homegrown content management system (CMS), Hemingway Editor Impact by the numbers 60% average reduction in article reading level 45% average reduction in article word count The Problem Wayfair’s supplier portal, […]
Tag: technical writing
Standardizing Design: Rebuilding an Internal Design System Website
< Back to Portfolio Time to read: 3 minutes Info architecture Content design Tech writing Client: Wayfair Industries: Tech, eCommerce Collaborators: UX Designers, Engineers Tools: Google Sites, Google Docs, Miro Impact by the numbers 75% reduction in time experts spent answering design system questions 50% reduction in number of pages in the design system site The […]
Enhancing Self-Service: Building a SaaS Help Center
< Back to Portfolio Time to read: 4 minutes Info architecture Tech writing Client: Loopio Industry: Software as a Service (SaaS) Collaborators: Product, Engineering, Marketing, Support Tools: Google Docs, Zendesk Impact by the numbers 15% reduction in overall ticket volume 10% reduction in ticket resolution time The Problem Renowned for best-in-class user support, SaaS startup Loopio […]