Tag: content design

Improving Self-Service: Revamping a Retail Supplier Help Center

< Back to Portfolio Time to read: 2 minutes Info architecture Content design Tech writing Client: Wayfair Industries: Tech, eCommerce Collaborators: Product Managers Tools: Google Docs, homegrown content management system (CMS), Hemingway Editor Impact by the numbers 60% average reduction in article reading level 45% average reduction in article word count The Problem Wayfair’s supplier portal, […]

Standardizing Design: Rebuilding an Internal Design System Website

< Back to Portfolio Time to read: 3 minutes Info architecture Content design Tech writing Client: Wayfair Industries: Tech, eCommerce Collaborators: UX Designers, Engineers Tools: Google Sites, Google Docs, Miro Impact by the numbers 75% reduction in time experts spent answering design system questions 50% reduction in number of pages in the design system site The […]